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Your website is up. Your LLC is formed. And now, you’re about ready to start taking students. Shouldn’t there be some legal mumbo jumbo going on?

Yes, there should. As far as what to post on your website, it’s pretty basic.

A simple terms and conditions page can alleviate you from many headaches down the road, while also answering students’ questions at the same time.

While this will vary for each business, we’ve put together a sample Terms and Conditions page here to get you started. I suggest doing some Googling for businesses similar to yours to see what they have listed on their page, just make sure you aren’t missing anything important.

Sample Terms and Conditions


Here, introduce yourself and your websites as the Website Owner, and explain your ownership to content on the website, and rights to amend terms and conditions.

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”, and including but not limited to the URL and websites YOUR WEBSITE) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Information on this website

Neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website and its terms and conditions. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Technical Requirements

Here, outline programs, software, and accessories necessary to complete the lesson and adjoining coursework.

Prior to the first lesson, students are required to properly install Skype on their computer. Additionally, students must ensure they have video and audio capabilities necessary to complete the course and coursework, and a space appropriate to do so. Teacher is happy to assist with questions and recommendations about what is needed.

Broadband internet access is required to ensure proper communication between student and teacher.

Payments and Fees

Here, outline how your business will handle billing and payments, and what is expected of students.

All billing, payments, and other monetary transactions will be conducted in US Dollars (USD), unless otherwise agreed. Payments are due prior to each lesson. In the instance of the purchase of a lesson package, payment is due prior to the first lesson.

Payments shall be arranged via (YOUR WEBSITE) using the PayPal services. By making the payment you accept this Terms and Conditions and our Privacy Policy.

Public Forums and Submissions

The Website Owner of this Website is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner of this Website. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 defame abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 publish post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;

5.4 violate any copyright, trade mark, other applicable United States or international laws or intellectual property rights of the Website Owner or any other third party;

5.5 submit contents containing marketing or promotional material which is intended to solicit business.

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Disclaimer of liability for all our Online Classes 

The Website Owner of Website shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any class price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Refunds & Class Cancellations

All payments for Classes and/or Gift Vouchers are non-refundable, expect as follows:

6.1 a 100% refund of the purchase price of all unused class credits will be made providing an email request is received at YOUR EMAIL within 7 days of purchase, class credits that are already used will be charged at our standard hourly rate for each singular class taken for the said package A refund can also be reuested by filling out our 7 day refund guarantee form here.

6.2 a 90 % refund of the purchase price of unused class credits will be made providing an email request is received at YOUR EMAIL within one calendar year of the date of purchase of the credits to be refunded and any refund will be calculated by charging our full hourly class rate for the classes you have already had taken with us and refunding the difference.

6.3 no other refund will be entertained

6.4 no refund or credit will be given for FREE classes given or requested either alone or as part of a package, as such FREE classes shall be considered to have no monetary value and each FREE class only becomes FREE after a Student has used all their paid classes.

6.5 Refunds will be made via no matter the payment method used for the initial payment. People who do not have a PayPal account will need to create a free one and connect it to their bank account in order to get their refund.

6.6 Refunds of classes bought at a discounted or promotional or bulk rate – When a Student buys classes at a bulk, discounted or promotional rate then it is assumed that the Student will take all of the classes they originally bought. Should the Student wish to apply for a refund during the refund periods available as detailed above, then the discounted or promotional price they received will not apply and they will only be granted a refund assuming that each class that they have taken already be charged at our normal standard hourly non-discounted rate for the package that the Student had selected, and any refund will only be calculated with any excess money left over.

Rescheduling or Cancellation of Classes

A class may be rescheduled or cancelled by writing an Email to or their teacher no later than 24 hours before the original class reservation. A class reservation is considered to be any communication in which the teacher confirms the class. This can be via email, Skype chat, speaking on Skype or scheduling on the Live Lingua student calendar. Any cancellation after 24 hours before the class then the full class credit is payable and will not be re-credited. If no rescheduling has been done and a Student fails to attend the class then that will be deemed as though they have attended and they will be charged for that class.

7.2 Class Attendance

The Teacher will wait for 15 minutes from the start time of the class and if after 10 minutes the Student does not connect to Skype and start the class then the Teacher will treat that class as having been taken and no refund will be given for non-attendance.

7.3 Cancellation by the Teacher

Occasionally the Teacher may have an unavoidable emergency or illness that could result in them having no option other than to cancel your class for that day or week. When this happens you will be sent an Email as soon as the Teacher knows. You as the Student will not be charged the class credit for the cancelled classes and you are free to re-book your class or classes at a time when the Teacher advises you that they can recommence work.

7.4 Class Scheduling

Classes are scheduled by contacting your teacher directly or if necessary the class coordinator at All classes must be scheduled at least 24 hours in advance.

7.5 Group Classes

When a Group Class is offered or a Group Price is given, that price is given to ONE person even if they decide to have another person join the class. When a group class has been purchased then it is solely the responsibility of the person paying for the class to ensure the other classmate attends the Skype class. No refunds are offered for any group classes purchased under any circumstances.

7.6 Academic Class Hour

Each class that is listed as a one hour class will be allocated a class of 60 minutes. Therefore, all the one hour classes will each have a duration of 60 minutes unless otherwise stated.

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